She had an attitude for absolutely no reason. ****** walked away from me at least 3 times without advising me what was going on. ![]() ![]() After stating that I've been here for 3 days and the room is dirty ****** stated "well I can check you out at 11:00". I was told by ****** that if I wanted to move to a clean room it would be the regular rate of $649 (director **** per ******** I have a discounted rate from ******* that was available for checkin today. I asked to move to a clean room because cleaning services are not provided. I walked back to the desk and they confirmed that 1 room was available. I went back to the room to to look online and there was 1 room available. I was told the room that I have is not available. I went to the desk to have my stay extended. ![]() I am currently staying at The Great Wolf Lodge Atlanta. You need to fix this and fix this fast its been weeks to get a single responseĪnd please try adresing the whole complaint not just 1 sentence if you need help doind this get a manager to help as clearly you dont know how to do your job properly How embarssing is to witness other guest get a special welcome bday howl and when its our time nothing other then charging us money i had to go back down after checking in to remind them of my wife bday and again i get a sorry Your ruined my wife bday not once but 2 times at checkin and again at the barn resturant my wife celebrated her bday at 930 at night because everyone just simply forgot about us but didnt forget the 1200 we spent right? you owe us 250 and you owe my wife a new birthday trip ![]() 260 and 340 for a check in deposit and all we got was a sorry that your system did it automatically over night? also when i call up your front desk it was never said smoking they said that there was dirt or ash in the bathtub ad they need to deep clean the bath tub never was smoking mentioned intill i filled this report i also recorded this conversation when the young lady said dirt t in the tub after a 45 min wait on hold while they tried to find the housekeeper who put the report inĬommunication is a key aspect to buissness be conducted and it took a bbb report to get a response you have both my phone numbers and have not cared to call one time after 7 complaints made I am rejecting this response because: this is news to me you forgot to mention that you chatged a deep cleaning fee 3 days after we checkout also we had the housekeeper intial our checkout sheet as we forgot something in the room and needed acess to retireve it upon leaving the room the second time we took pictures and we had the house keeper intial our checkout statementĪlso you neglected the other issues in the complaint the fact that you screwed up my wifes birthday that we payied extra for as well as the double deposit fee charged that we only got one back the other still says pending. I've included pictures of my final bill with the initials of the housekeeper before leaving the resortĬomplaint # with front desk and reservation department ******** After several filed complaints about a accidentally as explained on ***** ***** when I filed the complaint a double room deposit charged I got one back and was told the second one would take 10 to 14 days after this time passed I called again and now cannot get a call back also 3 days after checkout on ***** * the and after I filled a complaint I was charged a 250 cleaning fee with no explanation when I called they stated they would call me back in 24 to 72 hours because they could not reach the head house keeper no call back so I had to call again to be told that a cased has been filled and I would get a call about the 250 and the addition 300 deposit I was charged in top of the original 280 deposit I was charged and then as mention above the 250 fee its sad that once you checkout they don't care about you anymore unless your making a new reservation this was my wife's birthday weekend and you guys totally dropped the ball forgetting her cake at the barn wood douboe the om deposit 250 clean fee and no communication so my last result is to file hear and maybe I'll get a response finally and a resolution for my wife's ruined birthday and everything else mentioned above
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